Welcome to Daxyve (daxyve.com)! We are committed to providing you with efficient and reliable logistics and distribution services to ensure that the automotive products you purchase can be delivered safely and on time.

1. Delivery time

Order processing time: All orders will be processed and shipped within 1-3 working days after the order is placed (excluding weekends and statutory holidays).

In case of peak season, tight inventory or special weather, the delivery time may be slightly delayed. We will keep in touch with you via email.

2. Transportation time

We mainly ship to Australia and use local mainstream logistics service providers for delivery. The reference time is as follows:

Destination Estimated transportation time

Major cities in Australia 5-10 working days

Remote areas 7-15 working days

The actual arrival time may vary slightly due to the logistics company's capacity or uncontrollable factors.

3. Shipping fee description

Standard delivery: We provide standard logistics services for all orders. The system will automatically calculate the shipping fee based on the delivery address during settlement.

Free shipping for orders over a certain amount: Free shipping (if available) for purchases over a certain amount (e.g. over AUD$XX).

Remote address surcharge: Some remote or special areas may incur additional shipping charges, the specific amount will be displayed at checkout.

4. Logistics tracking

Once the order is shipped, you will receive an email with the logistics tracking number.

You can check the status of the package in real time through the link in the email or visit the [Order Tracking Page] on our website.

5. Package Receipt Instructions

Please be sure to provide an accurate and detailed delivery address and contact information to ensure smooth delivery.

If the delivery fails due to unknown address, unreachable recipient, etc., we will assist in re-arranging the delivery, but additional shipping fees may be incurred.

6. Contact us

If you have any questions about order delivery, please feel free to contact us:

Customer service email: 📧 service@daxyve.com

Customer service phone: 📞 18236925575

Return address: 2214, No. 317, Renmin West Road, Jiangyin City, Jiangsu Province

Company name: Wuxi Chengbeitian E-commerce Co., Ltd.

We thank you for your support and trust in Daxyve, and look forward to bringing you a convenient and smooth shopping experience!

—— Daxyve Team