Thank you for shopping at daxyve.com! We are always committed to providing you with high-quality products and a satisfying shopping experience. If you are not satisfied with the product after receiving it, you can apply for a return or exchange if you meet the conditions.

🗓 Return and Exchange Time Limit

Within 30 days from the date you sign for the product, if the product meets the return and exchange conditions, you can apply for a return and exchange service.

No application will be accepted after 30 days, please check the product status in time.

✅ Return and Exchange Situations

We support returns and exchanges in the following situations:

Products have quality problems (such as damage, cracks, malfunctions, etc.)

Wrong products or missing accessories

Products are seriously inconsistent with the description on the website

If the packaging is not opened and the products are brand new and unused, customers can apply for a return or exchange without reason (they need to bear the round-trip shipping costs themselves)

❌ Return and Exchange Situations Not Supported

Return and Exchange Applications will not be accepted in the following situations:

Exceeding the return and exchange time limit (30 days)

The product has been used or affects secondary sales

Customized products that are not quality issues

Damage caused by personal reasons (such as misuse, falling, water stains, etc.)

Packages sent back without our confirmation

🚚 Shipping Fee Instructions

Returns and exchanges caused by our reasons (such as quality problems, wrong products, etc.): We bear the round-trip shipping costs.

Returns and exchanges due to subjective reasons of the customer (such as personal dislike/wrong size/no longer want, etc.): The customer needs to bear the round-trip shipping costs.

The shipping fee will be determined based on the actual weight of the return package and the local logistics charges in Australia.

📦 Return address

2214, 317 Renmin West Road, Jiangyin City, Jiangsu Province

Recipient: Return Processing Center

Tel: 18236925575

Please include the order number and reason for return in the return package so that we can handle it quickly.

💳 Refund method and time

After confirming receipt and acceptance, we will complete the refund within 3-5 working days.

The refund will be returned to the account you used for payment (such as credit card, PayPal, etc.).

📩 Contact us

If you need to apply for a return or exchange or have any questions, please feel free to contact us:

Email: service@daxyve.com

Tel: 18236925575

Our customer service team will respond to your application as soon as possible within working days.

We are committed to providing a worry-free shopping experience. Thank you for your support and understanding!